Refund Policy – Panda Food
At Panda Food, we are committed to ensuring customer satisfaction. Our refund policy aligns with the Consumer Protection Act (CPA) and complements our return policy.
Eligibility for Refunds:
You may request a refund under the following conditions:
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The product is defective, damaged, expired, or not as described.
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The refund request is made within 7 days of purchase.
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You provide valid proof of purchase.
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The product is returned in its original condition and packaging.
Refund Options:
If your return meets the eligibility criteria, you may choose between:
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A full refund to your original method of payment.
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A replacement item of equal value, where available.
Non-Refundable Items:
We do not offer refunds in the following cases:
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Opened food items, unless they are defective or expired.
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Tobacco products, unless they are defective.
Refund Processing Time:
Approved refunds will be processed within 5–10 business days. You will receive a confirmation once your refund has been issued.
