Privacy Policy – Panda Food

Effective Date: June 2025
Website: www.pandafood.shop
Phone/WhatsApp: +27 00 123 4567
Email: pandafood30mins@gmail.com
Business Address: 21 Luxmi Street, Sand Industria, Cape Town, 7767
Future Retail Location: 12 Kismat Avenue, Rylands Village, Cape Town, 7764

1. Introduction

Panda Food values your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how and why we collect, use, and safeguard your data.

By using our website or services, you agree to this policy.

2. What Information We Collect

We collect and store the following types of information:

Personal Information: Full name, delivery address, email, contact number.
Account Information: Login details (if you register), order history.
Payment Information: Payment method, transaction details (handled by secure third-party providers).
Device and Usage Data: IP address, browser type, session data via cookies.
Communication Records: WhatsApp, email, and customer service interactions.

3. How We Collect Your Information

We collect your data:

When you place an order on our website.
When you contact us by phone, WhatsApp, or email.
When you use our website (through cookies and usage tracking).
From third-party service providers (e.g. payment platforms).

4. Why We Use Your Information

Your personal data is used for:

Processing and delivering your grocery orders.
Contacting you for order updates or service inquiries.
Providing customer support.
Improving our website and service offerings.
Sending promotions (only with your consent).
Legal compliance, such as verifying age for restricted items.

5. Sharing of Personal Information

We do not sell your personal information. We may share data with:

Delivery drivers to ensure successful deliveries.
Payment gateways to securely process payments.
IT and analytics partners for performance tracking.
Government or regulatory bodies if legally required.

All third parties are bound to handle your information securely and in compliance with POPIA.

6. Cookies and Website Tracking

We use cookies to:

Remember cart contents and preferences.
Improve navigation and speed on our website.
Collect anonymous usage statistics.

You may disable cookies in your browser, but this may impact your experience.

7. Your Rights Under POPIA

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to certain uses of your data.
Withdraw consent for marketing communications.
File complaints with the Information Regulator of South Africa.

To exercise your rights, contact us at pandafood30mins@gmail.com.

8. Data Security

We protect your data using:

SSL encryption on all website transactions.
Secure payment processing.
Restricted access to sensitive information.
Regular system monitoring.

However, you are responsible for protecting your passwords and account details.

9. Data Retention

We retain personal information only for as long as necessary for:

Completing transactions.
Customer service and dispute resolution.
Legal, tax, and audit compliance.

After this period, we securely delete or de-identify your data.

10. Children’s Privacy

Panda Food does not knowingly collect data from individuals under 18 without consent from a parent or guardian. Age verification is required for restricted products (e.g. smoking items).

11. Changes to This Policy

This Privacy Policy may be updated. Changes will be posted on our website. Continued use of our services implies acceptance of any updates.

12. Contact Us

If you have any questions or data-related requests, please contact:

Panda Food Compliance Team
📍 Warehouse: 21 Luxmi Street, Sand Industria, Cape Town, 7767
📍 Store Location (Coming Soon): 12 Kismat Avenue, Rylands Village, Cape Town, 7764
📞 Phone/WhatsApp: +27 00 123 4567
📧 Email: pandafood30mins@gmail.com
🌐 Website: www.pandafood.shop